Every return and refund policy that we generate is unique and built around the information you provide for the best results. Remove Template.net Branding. Download our return policy template and fill in your business’s refund policy information to create a customer-friendly policy. If you have an FAQ page , you can also mention your return policy there and then link to the full page with all of the return policy details. Not only do customers expect to find this policy on your site, but it’s required by various US laws. Return policy templates. The templates that you see here can be used to create a structured policy. Return policy template. Laws regarding returns and refunds vary from state to state. For small businesses, refunds and returns are especially important to master, as SMBs rely heavily on a loyal customer base. As mentioned earlier, refunds can include replacement goods or goods of similar value. ], [Sale items are FINAL SALE and cannot be returned. Click Add to My Drive If you don’t have a Google account, follow these steps: 1. ... We put together a simple shipping policy template to help you get started. File Type: pdf . Generate a Return & Refund Policy to be transparent with your customers and win their trust when they purchase from you. Avoid using any legalese that can confuse customers about the extent of your return policy. The Return Policy Template for E-commerce Businesses. Generic refund template. Having a Return Policy is a simple-but-effective way to protect your products and customers. Last updated on 01 April 2020. 96 Document(s) Passport Renewal Form. All sales are final*. Don’t forget to notify your customers if you make changes to your policy. No two return policies should look the same. You’ll want to make sure you’ve nailed down your shipping and return protocols before you start selling—since 66 percent of shoppers look at a retailer’s return policy before purchasing—so referencing other examples is a helpful way to get started. They offer both a template and policy generator, allowing you to create a custom policy using their template. Basically, it is a set of policies that you can modify anytime to make it suitable for your store. Their shipping and returns policy clearly states the boundaries surrounding a valid refund request: All exchanges must meet the following requirements: Not all businesses can afford to loosen the reins on returns, refunds, and exchanges. Please allow 1-2 weeks for your return to be processed. Use of this site is subject to our Terms of Use. To receive a refund: Starting on 07/26/2019, all returns will be given sto Size: 134.72 KB . Input your details into the refund policy generator below and we'll email you a free, custom policy for your company. You have 30 (change this) calendar days to return an item from the date you received it. If for any reason you're not happy with your purchase, please tell us immediately. Ecommerce return policies can be especially tricky to navigate. The important thing is that your policies are justifiable, fair, and easily accessible to your customers. October 18, 2019 . In a majority of counties, there are laws that protect the rights of the consumers. Below is a basic template for a return policy that can be adapted to fit your business. A good sample return policy for small business comes from Polkadots and Moonbeams in Los Angeles. 92% of consumers surveyed said that they will buy again if product return process is easy. Size: 102.21 KB . If your business operates above board, the FTC has no need to determine how you handle returns. By Shannon Callarman. Usually, it’s because they’ve ordered the wrong size or just don’t want the items anymore. Return Policy. Advise your customers to contact you before returning any products. Simply click on the link to make a copy of our Shipping policy Google Docs template, and add your company-specific details. We hope we’ve helped you on your path to making your website or app legally compliant. Exchange policies are simply a specific form of refund policy. If you offer one or both of these options, you should have a dedicated exchange section or exchange policy to detail your guidelines for trading in products. The FTC only inserts itself into return and refund disputes if there’s an indication of corruption or illicit business practices at hand. eCommerce Retail Return Policy Template. A clear and easy to read Return & Refund Policy for your ecommerce store has been shown to increase store sales. Pages: 1 Page(s) Related Categories. A return and refund policy outlines how, when, and under what conditions your customers can return purchased goods and services. Pin. You can add, change or edit the contents of your template the way you want and render a unique return policy against your competitors! A Refund Policy is a document created by the operator of a website or mobile application which clearly delineates that operator's rules and conditions on offering refunds on purchased items. We offer a full money-back guarantee for all online purchases. It may test your personal writing skills, but a stand-out return and refund policy can not only help … All sales are final policy — states that once customers make a purchase, they will not be able to return that item for a replacement or refund. One of the keys to optimizing your ecommerce return policy is to make clear your returns and exchange processes. Here are some return policies samples that can help you get inspired. These laws dictate the bare minimum of a refund and return policy that you have to abide by. PAGE 6 BOUTIQUE ONLINE RETURN POLICY: All items returned must be in new condition, unworn and unwashed. Footwear must include the original shoe box in its original condition, without postal labels. We hope you are happy with your purchase. Merchandise must have all tags, accessories, and original paperwork. Creating a return policy is one of the most powerful ways to provide your customer with a safe and better buying experience. Obtain consent & manage cookie preferences, Scan your website for GDPR and CCPA compliance, Informational articles on privacy law compliance & best practices, [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only], [please email customer service at ________ [email address] to obtain a Return Merchandise Authorization (RMA) number. You might also like. Ensuring your customers are well-informed of and can easily navigate your ecommerce returns policy may be the key to keeping those visitors coming back to your site. Tweet. However, as in life, there are certain rules that must be followed so that we can help you out! You can also implement an all sales are final policy if certain items aren’t eligible for refunds, such as discounted, customized, or single-use items. [If you use the prepaid shipping label, $_____ will be deducted from your return to cover shipping charges. If you collect any information from customers (such as email addresses and credit card numbers), customize our sample privacy policy template to avoid legal repercussions. Once we receive the returned item My Website will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).. The template includes information for your customers to read and get informed of return requirements that your store allows for purchased items! When your policy is complete, make sure to link it in the footer of your website with the link text “Returns” or “Return Policy” so it is very easy to find. particular offending provision in our Returns Policy will be deemed inapplicable. Our Retail Customer Return Policy Template in PDF format is one of the best formatting templates that you can use for your retail inventory. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. Email address. Outline if users have the option to return items via mail, who is responsible for shipping costs, whether you have specific shipping guidelines, and what shipping address customers should use. No more generic templates. This short template should provide you with the perfect starting point for a return and refund policy to display on your eCommerce store. Refund policy — If you do allow refunds, indicate the conditions and time limitations of the refund process, how customers can get their refunds, and what type(s) of refund(s) you offer, including: Lastly, state how long it will take for a customer to receive their money back or a replacement product. Be strategic in determining your business’s needs, and laying them out clearly in your return policy. How to edit this template for your business: 1. Just replace the bolded text with your own policy and use the lists as a guide to ensure you don’t forget to include any important information: Not only do ecommerce entrepreneurs need to factor shipping costs into their returns and refunds, but studies show that online consumers place a particular value on the online shopping returns experience. 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